Helpdesk Specialist

We are looking for a customer-focused and solutions-driven Helpdesk Specialist. In this role, you may either strengthen our internal support team or provide direct support to our clients on-site. As a Helpdesk Specialist, you will be the first point of contact for end-users experiencing IT issues. You will ensure that user queries and problems are handled quickly and effectively, providing support across various channels. Fluency in English is required, and knowledge of Dutch is a plus.

Responsibilities:

• Provide first-line IT support to end-users via phone, email, or ticketing systems.
• Log and document incidents and queries in a helpdesk system.
• Assist with resolving hardware, software, and network-related issues.
• Escalate complex issues to second- or third-line support when necessary.
• Proactively follow up on incidents to ensure timely and effective resolution.
• Contribute to maintaining up-to-date knowledge bases and user guides.

Requirements:

• Proven experience in a helpdesk role or a similar IT support position.
• Knowledge of Windows, MacOS, and network systems.
• Experience with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.
• Fluent in English; Dutch is a plus.

What We Offer:

• A competitive salary and attractive secondary benefits.
• Opportunity to support challenging projects either in-house or directly with our clients.
• Flexible working hours and the possibility to work partly remotely.
• Professional development opportunities through training and certifications.